Refund policy

Refunds & Returns Policy

We want you to be completely satisfied with your home additions. Because we specialize in premium furniture and fragile decor, our returns policy is strictly aligned with our warehouse safety and wholesale distribution terms.

⚠️ Critical Rule: Damaged, Faulty, or Shortage Claims

Every item is thoroughly inspected before leaving our facility. However, because furniture and glass can occasionally experience issues during transit, you must inspect your delivery immediately upon arrival.

  • The Strict 48-Hour Reporting Window: Any transit damage, defects, manufacturer faults, or missing items must be reported to our customer service team via email within 48 hours of delivery. (This ensures we can file the claim with our courier and warehouse handlers within their mandatory 3-working-day contractual limit).

  • Required Evidence: Your email must include your order number, a clear description of the issue, and photographic proof of both the damaged product and the outer packaging/shipping labels.

  • The Trans-Shipment Clause: The courier fleet will only collect faulty items from the original delivery address. If a product has been moved to a second location or alternative address, the transit damage warranty is voided.

  • Resolution: Once verified by our team, we will arrange a complimentary courier collection and issue a replacement, repair, or full refund. Please keep all original outer boxes and protective corner inserts; we cannot collect unboxed items under any circumstances.

Change of Mind / Cancelled Orders

In accordance with consumer regulations, you have 14 calendar days from the date of delivery to notify us if you wish to return an item due to a change of mind or buyer's remorse.

  • Condition Requirement: To be eligible for a return, the item must be completely unused, unassembled, in the exact same pristine condition you received it, and packed securely inside its original, unaltered inner and outer packaging.

  • Return Shipping & Costs: Buyers are responsible for arranging and paying the freight courier costs to return change-of-mind items directly to our distribution depot. Because furniture is heavy and highly fragile, we strongly advise using a fully tracked and insured courier service. Items damaged during return transit back to our warehouse cannot be refunded.

  • Wholesale Restocking Fees: Due to the high commercial costs associated with handling, re-boxing, safety checking, and restocking luxury furniture and home decor back into our wholesale facility, all change-of-mind returns are subject to a restocking fee of up to 50% of the original product price.

  • Non-Refundable Delivery: The original outward delivery and handling charges are non-refundable for change-of-mind returns.

Processing Refunds

Once your return is received at our depot and passes a thorough quality control inspection to ensure it is in a brand-new, re-sellable condition, your refund will be processed. Approved refunds (minus the restocking fee if applicable) will be automatically credited back to your original payment method within 7 to 10 working days.